Hampton Inn By Hilton St. Catharines Niagara

We came to town for a concert; the hotel was great. Very clean and modern. We also enjoyed the hot breakfast including scrambled eggs and sausage. Also a wide variety of other delicious foods.

Liked: Clean rooms and a great breakfast!
Disliked: Nope.

Exceptional

Bad

Disliked: Despite numerous contacts made between the hotel and myself they could not be bothered to tell me about the extra charges I would have to pay that were never included in my quote. When I am standing at a desk ready to check in is not the time to tell me about two extra charges that they knew about the whole time. Saying there could be extra charges and not actually telling people what they are when they are already known by Hilton is unethical and slimy to be honest. Transparency is important...I have no reason to trust Hilton with rates quoted in the future. If you tell me the final cost of staying there it should mean something. Don't assume that people can just hand over extra money just because you want to charge it after the fact to blindside your patrons rather than compete honestly with the true cost of staying in the hotel,

Very poor

Liked: The comfortable bed.
Disliked: Everything else, we were told there was a hot tub and robes , no hot tub or robes, breakfast that was included with stay was stale and flies flying around. Customer service wasn’t the best either when asked for these things that were promised. Kids running down the halls screaming.

Exceptional

Friendly service, good amenities, very...

Liked: The location was perfect for us.
Disliked: It's a bit tricky accessing the QEW as well as the entrance to the hotel parking lot depending on which direction you're coming from. A sheet from the hotel with directions would have been helpful.

Exceptional

Superb

We would definitely stay at...

Liked: This was a perfect location for everything we were doing in the St. Catharines area.Our room was clean and comfortable and the staff were very friendly and helpful.The buffet breakfast and the room where it was served was very nice.

Need better soundproofing.

Liked: Too noisy with a party across the hall.