Hampton Inn Norfolk/Virginia Beach

Room was spacious and clean. Staff was friendly and helpful. Location was easy to find and close to shopping and venues. We would choose this hotel again!

Liked: Excellent Hotel.
Disliked: Pool was nice but could use a few more lounge chairs for a hotel of that size.

I found that this hotel provided poor customer service, except for Richard, by even having to offer a customer (my family and me) with a confirmed non-smoking room reservation, an "ozoned" room. We will not consider staying at this hotel again, nor recommend it. I am hopeful that Hampton Management will be able to remedy these concerns for future customers, so that they will not experience the same disappointments.

Liked: Richard. He tried his best to meet my family's needs in finding a true non-smoking room, but to no avail. It's sad that earlier Hampton workers had left him in this situation - to try to accommodate unhappy customers at midnight. He really tried his best!
Disliked: I was very disappointed upon arrival to the hotel to find that the non-smoking room that was confirmed for my family and me was not a non-smoking room, but an "ozoned" room. The man who waited on me tried very hard to find a real non-smoking room for me, but could only find another ozoned room. Unfortunately, after driving a good part of the day and attending the concert at Farm Bureau Live, my family was exhausted and it was uncertain that we would be able to find a room for the night at another hotel, so we stayed in the "ozoned" room. The next morning, our clothes reeked of smoke. For someone who has asthma, this was not a pleasant experience. When we went to receive the complimentary breakfast, there was minimal food selection, packed with people and minimal seating (we sat outside, on seats we wiped off from the rain, under an umbrella). When I checked out, the lady at the desk didn't even ask how my stay was and did not give me a receipt. We were very disappointed in our stay at this Hampton, which has not been the norm. All of our many other Hampton experiences have been great!

Superb

Disliked: Lack of space in breakfast area

It was a pleasant stay,...

Liked: The bed was comfortable and the room was clean for the most part.
Disliked: The bathroom could have been cleaner. It seemed like they didn't sweep the floor.

We are Hilton members and...

Liked: Staff was freindly
Disliked: shower was completely out of shower gel. There was no ice machine on our floor. Breakfast was from 6:00-9:00. We got there at 8:45 and they were out of omlettes. I asked the Cook if they had any more and she stated, no, and that she was not making any more because by the time she would get done with them it would be 9:10 and she only cooks until 9:00

Exceptional

I would say there anytime...

Liked: Hospitality was great
Disliked: N/A

Exceptional

Awful,

Liked: Nothing
Disliked: LocationStaffRmWe were overcharged

Superb

Bad

Liked: No pool,and staff treated special needs people bad.
Disliked: Bad desk staff, worse Manager!