Room was spacious and clean. Staff was friendly and helpful. Location was easy to find and close to shopping and venues. We would choose this hotel again!

Liked: Excellent Hotel.
Disliked: Pool was nice but could use a few more lounge chairs for a hotel of that size.

I found that this hotel provided poor customer service, except for Richard, by even having to offer a customer (my family and me) with a confirmed non-smoking room reservation, an "ozoned" room. We will not consider staying at this hotel again, nor recommend it. I am hopeful that Hampton Management will be able to remedy these concerns for future customers, so that they will not experience the same disappointments.

Liked: Richard. He tried his best to meet my family's needs in finding a true non-smoking room, but to no avail. It's sad that earlier Hampton workers had left him in this situation - to try to accommodate unhappy customers at midnight. He really tried his best!
Disliked: I was very disappointed upon arrival to the hotel to find that the non-smoking room that was confirmed for my family and me was not a non-smoking room, but an "ozoned" room. The man who waited on me tried very hard to find a real non-smoking room for me, but could only find another ozoned room. Unfortunately, after driving a good part of the day and attending the concert at Farm Bureau Live, my family was exhausted and it was uncertain that we would be able to find a room for the night at another hotel, so we stayed in the "ozoned" room. The next morning, our clothes reeked of smoke. For someone who has asthma, this was not a pleasant experience. When we went to receive the complimentary breakfast, there was minimal food selection, packed with people and minimal seating (we sat outside, on seats we wiped off from the rain, under an umbrella). When I checked out, the lady at the desk didn't even ask how my stay was and did not give me a receipt. We were very disappointed in our stay at this Hampton, which has not been the norm. All of our many other Hampton experiences have been great!

Superb

it was fine

Liked: bed was noisy
Disliked: free breakfast

Passable

Liked: It was convient , staff was very pleasant
Disliked: I want to have my room cleaned daily. Have all facilities in bathroom work properly, have door to room work and not be very hard to open in some rooms

Exceptional

Liked: EVERYTHING WAS GREAT!!
Disliked: Breakfast was nice! A little too much cheese in the omelette, but still well done!!

Very good

Good place to rest.

Liked: The room itself was fine.
Disliked: Lighting is poor in the room and in the hallways. Just to dark. The coffee pot in the room left a lot to be desired. The plastic piece that holds the coffee is a terrible design.

Disappointing

Liked: Breakfast was good. Staff was poliy
Disliked: Room wasn?t very clean. Garbage wasn?t emptied. Someone?s cologne was left in bathroom. Comforter was dirty and linty. Pillows were very small on a king size bed. Bathroom shower didn?t drain. Very disappointed.

Very good

Liked: Excellent
Disliked: Hotel entrance floor paint

Exceptional