Name: Hampton Inn By Hilton Natchitoches
Address: 5300 University Parkway, Natchitoches, LA
Telephone: (888) 420-1644
Rating: 4.25

If Booking.com would’ve described the...

Liked: About the only positive is it was close to where we were attending an event.
Disliked: First, we arrived one hour after check-in and the rooms still weren’t ready. After waiting in the lobby for over 30 minutes they finally checked us in. One of the rooms didn’t have the door shut all the way, the floors were wet, the trash cans were sitting on furniture with no bags and one other huge problem. Booking.com showed the rooms we booked (both rooms) to have a King bed with a sofa bed. Neither room had a sofa, let alone a sofa bed. I went to the front desk and asked if there was a mistake because we booked both rooms as King bed with a sofa bed. The front desk was polite and stated that none of their rooms have sofa beds and stated that third party companies like Booking.com sometimes list the wrong information. They did send a “Roll-away bed” to both rooms. I am pretty sure that prisons probably have better bedding than the “roll-away beds” they sent. My 10 yr old son barely fit on it height wise and he’s barely 4 ft and very skinny. He said, “dad something is poking my back” so I felt of the mattress and you could feel every spring and piece of wire in it. The other rooms roll-away was the exact same. The front desk had no other rooms to accommodate our stay so we ended up going to a nearby Walmart and bought two air up mattresses. Not only were these rooms overpriced but having to go buy air mattresses for family members was downright ridiculous, but it’s what we had to do in order to sleep. The towels stunk, almost like a mildew smell and one of the bath towels had mold all over it. Lastly, the bedsheets felt like sandpaper, rough, gritty texture and the mattress is very firm and uncomfortable.

Exceptional

Liked: Quiet
Disliked: Some parking lot lights wasn't working. A lot of darkness

Very good

Other than the elevator issue...

Liked: Food was good., the location was great for what we were doing. the staff was great!
Disliked: The elevator was broken when we arrived and after 4 days was still broken. we were lucky and there was a room downstairs that we would make work. we would have preferred 2 beds, but we made the one king work for us.

Very good

Good

Liked: Everything was nice and up to profession. But $50 extra because I left oil on a pillowcase is outrageous.
Disliked: The over charge of $50 because there was oil on a pillowcase.