Hampton Inn Muskegon, Muskegon

Good hotel; somewhat overpriced.

Liked: The staff was friendly and helpful. The location was convenient even if it was somewhat unappealing (sandwiched in between a highway and the back of a Target).
Disliked: The price was excessive for the condition of the hotel. The facility itself looked like it had been unchanged since it was built, but they were doing some touch ups here and there with paint. The property really needs a full renovation.

broken hot tub. Peeling paint...

Liked: Friendly housekeeping. For the most part it was quiet
Disliked: Check out person was not friendly and made me feel as though I was a bother when turning in my key cards. She had people standing at counter chit chatting and interrupted to check out.

Exceptional

Disappointed

Liked: The building itself is great. Staff very friendly. It was very quiet.
Disliked: Due to staffing/management issues, the room we booked wasn't ready. The room was available for check in at 3. We arrived at 6 and it wasn't ready. We were gracious enough to go for dinner to allow them time to prepare the room. We reurned well after 8:00 pm. I was looking forward to relaxing in the jacuzzi tub only to find that there was a dirty ring around the top. Tissues in the dispenser were sosoppingpping wet. Washcloths were missing, among other things Called front desk; they were going to make another room ready so we waited for them to let us know. By this time it was 10:45 and we finally called and told them to forget it. Thankfully the bed had clean sheets. This is so uncharacteristic of a Hampton property. Upon checkout, we learned that it is a management issue. The staff was extremely apologetic. Apparently there was a wave of customers that checked in at the same time and encountered the same issue.

Superb

Liked: The property was clean. The facilities were very nice.
Disliked: The rooms were being cleaned Sunday night at 11:00 o?clock. I t was loud and made it difficult to sleep. We were told that they had a staff walkout the day before. I don?t know but it made the ride home exhausting !!!!

It was just very frustrating...

Liked: Very friendly staff. Girl putting out breakfast was extremely helpful.
Disliked: The pool area was horrible. The paint around the pool was peaking so bad. It got stuck all over my 7 year old son and 4 year old grandson and then dried on them. I had to scrub their skin to get it off that left them so red. Also someone had a birthday party with like 15 kids running wild. It was bad.