The hotel was clean and the AM staff was so accommodating, they were wonderful. The room was clean and exactly what I expected. After the concert, when we were exhausted, we called for extra towels and were told to get them ourselves. The TV was broken. The AM staff made up for almost everything.

Liked: The morning staff was great, they almost made up for everything else. I cannot say enough great things about the AM front desk staff.
Disliked: The overnight staff is rude and not accomodating.

Very good

Bad

Wonderful Location!

Liked: I like the location and convenience of being checked in swiftly.
Disliked: I was not recognized as a reward member so I had to ask for the complimentary water. There was no clarity about requesting cleaning service for my room.

Passable

Very good

Liked: LocationBreakfast excellentRoom clean
Disliked: Nothing

Okay stay for the money

Liked: Good location and staff was very helpful and friendly.
Disliked: The first room they tried to put us in reeked of cigarette smoke. All rooms were designated as non-smoking. Then they put us in rooms that were not what we reserved. We had to be moved again to a room with a pull-out sofa.

Very good

Liked: Breakfast food came late,
Disliked: I don?t care for cheese in my egg sour stay was very good

Poor

Wouldn?t stay here again

Liked: The location suited the purpose of our visit to Jacksonville.
Disliked: When we got to our room our feet were sticking to the tiled floor in the entry & bathroom. The smell of vomit in the bathroom was disgusting. I asked housekeeping to mop the floor again but that was useless, only spraying a small mop with water & wiped over the floor, basically doing nothing. We used towels on the floor just to be able to walk on it. When I asked housekeeping for extra towels she would only give me one more towel, we had 3 people staying in the room. We had a 3 night stay & they didn?t clean/replace towels during that time