Hampton Inn By Hilton Houston-Willowbrook Mall

Good

Liked: The location of the hotel is a nice place.
Disliked: My family and I was looking forward to relax by the pool. We was told that the pool was closed and we had to walk next door to use the pool at that hotel. We got there only to see they were remodeling and the pool area wasn’t clean. No pool towels. It was dirt on the floor in the pool area and the pool room felt like a sauna. Either of the hotels had an outdoor patio to sit. Only one bench in front of the hotel. Could be a lot better, I expected more due to the hotel name. The breakfast seems like it was only enough for maybe 2 families. The bed was comfortable and clean. The bathroom was also.

It was disappointing

Liked: The location is great as it is close to a shopping mall
Disliked: The Cleanliness of the rooms was poor. One of the bedrooms had stained covering with socks left in the floor by a previous guest. The maintenance is also poor - no one on site to fix a malfunctioning toilet and the bath did not drain well

Bad

Very good

Wasn’t the worst place but...

Liked: The staff was very accommodating when we had a issue with the bathroom flooding. They were very quick to have the room checked and had a new room saved for us after the event we had to attend.
Disliked: The property seemed old and not updated for some time and low quality for the price. One of our family members rooms smelled like mildew and the first room we stayed in the shower flooded the bathroom causing us to move rooms.

Good

It was a good and...

Liked: Convenient location.
Disliked: The price is a little bit higher than the surrounding area.

Just ok

Liked: Pool
Disliked: Needs updating badly

Exceptional