Hampton Inn Hagerstown

Very good

It was very pleasant.

Liked: Breakfast was amazing! Great variety so much for everyone!

I like

Liked: Easy to find, nice room, quiet, close to other businesses and restaurants.

Bad

Liked: The area
Disliked: My room bathroom toilet didn't work had to leave room and go downstairs to use restroom

Very good

Liked: Enjoyed the pool

Superb

Very good

Disliked: Bed was not comfortable at all

I am dissatisfied and feeling...

Liked: Location to our visit.
Disliked: The changes to room are all plastic and cheap. The corner trim fell off the wall onto the bed. The area to hang garments is not long enough when you put your carryon under it to store. Design is terrible. There was a man on his phone in a room across the hall that had someone on speaker phone arguing both nights that we stayed. It sounded like he was in our room. The front desk girl when we were leaving was not the least bit friendly. She refused to print a receipt for me, we stay at this hotel many trips a year to visit my mother in law in assisted living. This is the last time, it is no longer our consistent, friendly home away from home. The quality and service is much lower than it was years ago. We won't be back again.

Exceptional