Hampton Inn Gulf Shores

Great breakfast and dog facilities!

Liked: Closeness to the beach!

We had a wonderful stay!...

Liked: Closeness to the beach

I really enjoyed everything and...

Liked: Everything was amazing from beginning to the end of the stay, only complaint I had was the mattress's uncomfortable
Disliked: The mattress was very uncomfortable

My stay was not ok...

Liked: The location it was near where we needed to be
Disliked: Not enough parking spots. Parking lot to small

Safe and family environment

Liked: The staff was friendly and welcoming. I traveled with my family and it was a very safe environment. No worries at all. I recommend a 10/10

We will definitely be staying...

Liked: It was clean the staff was professional and friendly
Disliked: Cant think of one thing

Had problems with housekeeping not...

Liked: The location was OK and the pool area was great! Breakfast was ok as well.
Disliked: The beds were very uncomfortable, the bathroom door was a sliding door that was also attached to the closet and you could not shut the bathroom door from the inside of the bathroom and also no lock. We were also charged an excessive cleaning fee when we checked out of 150 00 so we immediately turned around and went back in to talk with them. We talked with the GM manager who said it was charged due to sand being in the bathtub and the drain being stopped up. The sand was from our shower after a day at the beach. But we knew there was absolutely no way it had stopped the drain up so my husband tried to get the GM to go back to the the room with him to show him where it was stopped up and he refused so my husband went up stairs back to the room where 2 ladies were cleaning the room. He took a rag and got the sand out and put in the trash can and ran the water which the drain was not stopped up. Meanwhile I was still down stairs talking with the GM who had said if I would get my husband to come back down he would give me my mo ey back which was the 150.00 excessive cleaning fee. So I went up to get my husband came back down and my husband and the GM exchanged words my husband was upset and walked out to the car and the GM had told me because of what my husband had said he would not be refunding the money!

Disappointing

Liked: Cold AC, extra pillow in room, hotel smelled good
Disliked: Key cards didn't work, no early check in, stained/leaky ceiling in room, breakfast supply out by 8am, luggage rack empty tires/hard to steer.

Exceptional