Exceptional

I'll stay elsewhere next time.

Liked: The location was close to an event we were attending, and within walking distance of restaurants and entertainment.
Disliked: Check in was at 5pm, which is later than all the surrounding hotels. Additionally the pool was closed for maintenance, and it was the main reason we picked this hotel. On arrival the staff wasn't very friendly.

Staff is amazing, kind, caring...

Liked: The staff was incredible, we had a very rough day of travel and had to stop over night unexpectedly. The two woman at the front desk greeted us so kindly, listened to us and even provided a complimentary water and snack to make us more comfortable
Disliked: While in our beds and bathroom in room 214 we heard thudding and a trickling/ bubbling sound of water allll night.

Superb

Liked: Friendliness of staff for the most part.
Disliked: After checking out snd loading all four kids in the car, I realized that they needed to use the restroom before starting the three hour drive home. We unloaded and went into the lobby. The front desk lady denied us use of the bathroom in the lobby. She stated it wasn?t safe snd sanitized, although we had been using it all morning during breakfast time. She told me to try the Loves Truckstop that it would be a much cleaner restroom for us to use. Keep in mind I had a ten year older dancing around because she needed to go so badly. We had to load back up and go to the truckstop. I just felt it was a bit extreme. She also remembered us snd k ew that we had just checked out an hour earlier.

Superb

Exceptional

Very nice hotel

Liked: The overall design, cleanliness, comfort, in all areas, room, bathroom. The staff is always very nice. Coffee and breakfast good, with precautions for Covid.
Disliked: Doors, sliding doors to bathroom are strange and room doors very loud- you hear others entering and leaving at all hours. Front desk staff had masks half off.

Superb

Liked: Location, cleanliness, friendly ataff

Was very shock.

Liked: Location is cool. Surrounded by restaurants and department stores. Staff was very pleasant.
Disliked: Parking is not acquainted. There was a bug crawling down the curtain, in my room. Floor getting off the elevator was sticky. Not being picky. Just use to a different standard from this chain.