Hampton Inn By Hilton Covington VA, Covington

3.5

Good - 3.5 out of 5

Linda Mon, 8 April 2024

Good

Exceptional

Liked: Loved the rooms and location.
Disliked: We had to leave the lobby area early. Our family was there for a gathering from all over the US. Football playoffs were on and we gathered in lobby. Had to leave because they needed to clean.

Excellent

Liked: Location was great, owner was there helping staff very nice person

High priced stay (for the...

Liked: Breakfast was good. Location was easy to reach.
Disliked: For the entire stay there was food garbage sitting in the hallway (and more added each day). Brought to the attention of front desk (who genuinely seem surprised) however, food garbage not picked up that night or next morning. Although facilities description stated daily housekeeping, no room housekeeping provided. It wasn’t stated in booking nor mentioned upon check in.

Rude night shift clerk

Liked: The hotel was fairly clean
Disliked: The evening/night shift was initially nice when we checked in, but that didn't last. We were in town for a funeral and had a few rooms booked for family. We were all sitting in the lobby enjoying each other's company and having some drinks. The lady's at the desk told us they lobby closed at 10 and that we had to leave. This wasn't posted anywhere, and the lobby was open later than that the evening before. We were tucked away in the corner and were being quiet and just hanging out. We weren't hurting anyone at all. They cut the lights off and said we had to leave the lobby. I would understand the situation if they advertised that the sitting area in the lobby closed at a specific time or if we were being found and obnoxious. But it wasn't posted anywhere, and we were all being quiet and kept to ourselves. I don't know if the lobby worker had a bad evening or what, but she was very rude and snippy with us. We will definitely be finding another place to stay the next time we are in town. Very disappointed with the way the night shift desk clerk treated everyone.