Excellent hotel; clean; comfortable; professional and excellent valet.

Liked: Very clean and comfortable.
Disliked: Price.

Awful!!

Liked: Breakfast was good
Disliked: There was no parking u had to do valet parking and hold up a line outside the hotel. Drunk people all around and so so loud. I had my baby in the car and I was so scared to bring him out. The man that checked us in was annoying. He didn’t even give us two keys to one of the rooms, didn’t direct us to the correct elevator for our rooms, when the food machines weren’t working no one cared. My family was hungry. One of our rooms TV didn’t work, there were no towels in the room, and no water bottles. Insane how our day got ruined at the hotel. Will never be going back. The man that checked us in was tall and big.

Exceptional

Go else where.

Liked: The location is good if you have friends or family in the area. However, if you are planning to stay here to visit central Chicago, get a hotel in central Chicago. Staff was friendly and helped me when I needed it.
Disliked: I checked into a room and it was filthy, pubes on the toilet, hair all over the sheets, the room was musty and the sheets did not get changed as it smelled like perfume and body odor. I told the front desk and they changed the room right away. The new room was better than the first room but I requested paid for a city view not block wall. However, I had an event in an hour and didn’t have time to go back downstairs and recheck into another room. The toilet paper is rough and thin so I’d suggest bringing your own. Area isn’t as great if you’re planning to travel into the city, alot of lyft and uber drivers kept canceling on me. And my driver told me it was cause of the area. Pillows suck, i sleep a little higher but they are hotel pillows so bring your own. There is a closet and bathroom. They have the same sliding door, so be prepared to get hit by the closet/bathroom door if you’re grabbing something from the closet and your other person is coming out of the bathroom. We got ice from the ice machine, and I do not know if they regularly or supposedly have to clean those machines… but there was black particles in the ice. My husband usually eats the ice and I told him not too cause I luckily caught the black bits on the ice before he ate it. I know that if there are black bits on your ice from an ice machine, it’s cause of mold is in the machine and they are not regularly cleaning it. That is literally disgusting. So disappointed by the cleanliness of this hotel, if I knew I would have gone else where. This is very unacceptable.

Highly recommended!

Liked: Modern, clean and very convenient to the convention center.

Bad

Liked: nothing. the booking frombooking.com was for 2600 and the hostel has changed me 2800. I have been trying to obtain a detailed invoice and answer to questions why they have charged me usd 200 more than my original booking without any response.

it was great!

Liked: it was great!
Disliked: the room had a distinct smell, maybe formal smoking room?

Good

Liked: The front desk and concierge staff were very helpful with directions and suggestions.
Disliked: The housekeeping was not very responsive when we needed additional service.

Exceptional

Exceptional