Customer services are awesome and the hotel was very clean. Everything was excellent!

Disliked: N/A

Room price was good; clean; friendly staff; I would stay there again.

Liked: Friendly staff; shuttles; clean; breakfast was included; close to things to do that are in walking distance.
Disliked: Parking fee for the hotel!

Liked: Cleanliness.

Disliked: The shuttle would not take us to the Arts District for the concert- which started at 5:30 and was over by 8:30. This was listed as one of the amenities and is one of the reasons we wanted to stay there. The Neighborhood Theatre was within the 3 mile radius.

Very poor

Exceptional

Exceptional

We went for a concert...

Disliked: The main entrance to the facility is not clearly marked and we had to go around the block to get in. It is also very tight as we drive a Tahoe

Exceptional

Exceptional

Superb

Exceptional

Superb

Liked: There was a question about my bill, but if there was an error it was because of booking.com. I made the reservation last Feb. and when we checked out the bill, seemed higher than expected. The manager did check into the pricing and since I had nothing from booking.com except the confirmation number, I had no way of checking what I thought the posted costs plus taxes was.