Hampton Inn By Hilton Vanderbilt West End

Exceptional

Great night out in Nashville

Liked: Facilities were clean and in a good state, digital room key worked well, reduced check in/check out times. Location worked well also, close to points of interest.
Disliked: The $25 overnight parking that cost $40. The website called out a $35 price, your more current email notifications $25, and the real price was about $40. I really want to believe that an IT group that can put the digital info in my phone to unlock my door can provide the correct pricing information for the parking fees for your own lotMakes a person wonder about the data security of your systems.

May think twice

Liked: The clean building and room
Disliked: The food on the breakfast could have been hotter than it was oatmeal was like water

Good

Exceptional

Pleasant

Liked: How close it is to broadway
Disliked: Breakfast the eggs was overly salty I told them each day of my stay and nothing changed . Honestly feel like they need major renovations.

didnt like to pay for...

NOT A GREAT STAY!

Liked: Coffee in the lobby was fresh day or night.
Disliked: Was charged $35 per day for parking, when the hotel and website list at $25 per day. After informing staff, it was not changed.Before I made my reservation , I called the hotel to verify that the exercise facility had 2 treadmills as shown in the website photo. I was informed that was correct. When I arrived on 7/3, I went to the exercise room to take a look and was shocked to find that both treadmills were out of order. When I informed the front desk and inquired if they had someone coming to repair, I was informed that they did not and they would be out of service for my stay.The hotel website listed the pool hours from 9am to 8pm daily. When I arrived at the pool at 9am on7/4, the pool was being cleaned. When I informed the front desk they told me the pool hours were 10am till 10pm. The maintenance man was nice enough to stop the cleaning at that time so I could use the pool. The next day the cleaning started again at 9.The refrigerator in my room did not work properly. When I informed the cleaning staff outside in the hall, they said they would let maintenance know. No one ever came to my room to inquire.As of this time, none of the charges or times have been corrected on your website. I would like a refund of $60 to be credited to my Mastercard I used for my stay. I feel this is fair for my inconvenience. I look forward to hearing from someone the Hampton Inn as soon as possible. Thank you.

Pleasant

Liked: Close to everything, 1.5 miles to downtown
Disliked: Had to pay for parking at hotel which I paid almost 1000. To stay at. Another 200 to park. Cleaning was subpar, elevators were filthy, rooms were cleaned but not vacuumed, hairs were left in bathroom floor