Hampton Inn By Hilton & Suites Ypsilanti MI

Clean, modern, great breakfast, and...

Liked: Breakfast was excellent! Staff was friendly.
Disliked: Shower drain plugged , we had to leave before they could fix it.

Exceptional

Liked: Accommodated 2 rooms together

Beware

Liked: Large shower and location.
Disliked: I live in the metro Detroit area and was nearby for a conference. I was too tired to drive home so I booked a room. I left my phone charger in the room, 404. Later that day, I called the hotel and asked if I could come by to pick it up. They said the staff had not turned anything in but would check again and circle back. They did not, so two days later, I called again and the person said they would have to check with the manager. I did not hear back. So, a few days later I called again and the person said he would definitely check with the manager. If their team had taken and kept my charger, I asked for a $40 credit to my room charge. I have not heard back from anyone. The hotel either does not follow procedures related to guest property or someone on the team stole my charger. Either one is inappropriate! My guess is that the cleaning team found the $5 tip I left. I told the people I talked to exactly where the charger was left: it was an Apple circular magnetic one left on the desk to the right of the TV. Also, the second time I called the hotel, it rang over 100 times before someone picked up and over 200 times before someone picked up the last time I called.

Pleasant

Exceptional

Last leg of our vacation...

Disliked: The sheets on the beds were rough. Need to use a little fabric softener.

One of best lodging experiences...

Liked: Location is awesome. Hotel appears to be brand new, immaculate! Bright and light decor. Did not experience breakfast, pool, or other options. The king bed was very comfortable. Rated it a 10 overall!
Disliked: Only improvement could be with the hostess. Very friendly but had little knowledge about the area. Inquired about a meeting place, only about 3 miles from hotel. She didn’t have any knowledge of the neighboring streets, nor did she seek assistance to resolve issue. But this doesn’t lower my rating of 10.

Good for an overnight stay

Exceptional