Hampton Inn By Hilton & Suites-WorcesterMA

Our stay at the Hampton Inn was great. As soon as we checked in, the manager "Jason" was so kind and helpful he made us feel right at home. We arrived 2 hours before check in and they already had our two suites available for us to move right in and relax. My boys and I went right down to the pool and fitness center. Fitness center was small but it had some of the best up to date equipment and we all got an awesome workout! (couldn't walk the next morning...LOL). Jason (manager) set up and made sure our boys had shuttle rides to and from their concert event. My wife and I got a little hungry early in the afternoon and we didn't want to get lunch because it was too late knowing it would spoil my birthday dinner later that night. So I went down to the lobby for snacks and selected a few things and drinks - when I went to pay for them Jason came over to the cashier and told her the snacks are on the house! Next morning my wife and I couldn't believe the breakfast spread - the food was OUTSTANDING! We will be back for sure.

Liked: Manager Jason was a great manager. He will truly make sure your stay is perfect! Rooms were nice and clean; bed and sleep sofa was so comfortable. The best part was the breakfast - food was outstanding. Will stay here again for sure!
Disliked: The only bad thing was some loud people returning from a heavy metal show that night at the Worcester Palladium and the in-door pool is tiny but refreshing.

Superb

Liked: Very clean

Superb

It was a pleasant experience,...

Liked: The staff was helpful and pleasant. Room was clean and comfortable. Breakfast was good and space for comfortable.
Disliked: The cost of one night seemed very expensive and when booking the room the cost kept going up, even with booking.com the price was high. The tv was not working and I needed to climb on a table to get behind it and switch the wires.

Very good

Would stay there again

Liked: Front desk went above and beyond to ensure we were well looked after including bottled water and easy access parking.

good overall

Disliked: pool was really dirty - hair everywhere

bare minimum. would say too...

Liked: the front desk. Michelle was very nice and professional.
Disliked: Parking, I had to park on the streets the two nights of the stay. breakfast was no good.

I’m still angry about the...

Liked: It was very clean and comfortable
Disliked: When I checked in I found out there was $100 refundable deposit. I didn’t have enough money. I tried to have my sister pay with a credit card over the phone. That was not acceptable. My brother in law drove from Upton and used his credit card for the deposit. When I checked out my credit card was charged the $100 refundable deposit. Much to my frustration I can’t get the money back!

Bad