Our stay at the Hampton Inn was great. As soon as we checked in, the manager "Jason" was so kind and helpful he made us feel right at home. We arrived 2 hours before check in and they already had our two suites available for us to move right in and relax. My boys and I went right down to the pool and fitness center. Fitness center was small but it had some of the best up to date equipment and we all got an awesome workout! (couldn't walk the next morning...LOL). Jason (manager) set up and made sure our boys had shuttle rides to and from their concert event. My wife and I got a little hungry early in the afternoon and we didn't want to get lunch because it was too late knowing it would spoil my birthday dinner later that night. So I went down to the lobby for snacks and selected a few things and drinks - when I went to pay for them Jason came over to the cashier and told her the snacks are on the house! Next morning my wife and I couldn't believe the breakfast spread - the food was OUTSTANDING! We will be back for sure.

Liked: Manager Jason was a great manager. He will truly make sure your stay is perfect! Rooms were nice and clean; bed and sleep sofa was so comfortable. The best part was the breakfast - food was outstanding. Will stay here again for sure!
Disliked: The only bad thing was some loud people returning from a heavy metal show that night at the Worcester Palladium and the in-door pool is tiny but refreshing.

Hurry up & Wait

Disliked: after traveling 4 hours and arrivinh to the hotel, I was very shocked and upset with the fact that we had to wait in the lobby for 2 hours (with a bunch of other people who also had already booked rooms) because the gentleman at the front desk didn't know how the system worked and somehow wasn't aware that the rooms were ready for us and made us wait until housekeeping was done cleaning room random rooms. We ended up being late for the event we were in town for. Not pleasant and it was very frustrating especially after traveling hours to get there. Finally another employee came out and cleared up the situation. However, once we were able to get our room, that had been booked 6 MONTHS in advance, it was fine. the facilities were clean and the room was nice.

Exceptional

Liked: Clean, modern, excellent breakfastLocation was great
Disliked: N/a

Bad

Nice easy stay.

Liked: We had a number of interactions with the staff prior to and during our stay. They were always helpful, friendly and efficient.
Disliked: The only niggle was that the Wi-Fi sign in was strange. We are Hilton Honors members but it just kept circling back to the join page. It eventually got sorted.

Very good

Exceptional

A great hotel in a...

Liked: Location was fantastic. Staff very friendly and knowledgeable about the area.
Disliked: The air conditioner unit (under the window) was really loud and difficult to control so kept waking my wife during the night.

Great stay will definitely be...

Liked: I dropped my earring down the sink and the staff and engineer were most sweet and helpful in retrieving it.

Exceptional