Hampton Inn By Hilton & Suites-WorcesterMA

Our stay at the Hampton Inn was great. As soon as we checked in, the manager "Jason" was so kind and helpful he made us feel right at home. We arrived 2 hours before check in and they already had our two suites available for us to move right in and relax. My boys and I went right down to the pool and fitness center. Fitness center was small but it had some of the best up to date equipment and we all got an awesome workout! (couldn't walk the next morning...LOL). Jason (manager) set up and made sure our boys had shuttle rides to and from their concert event. My wife and I got a little hungry early in the afternoon and we didn't want to get lunch because it was too late knowing it would spoil my birthday dinner later that night. So I went down to the lobby for snacks and selected a few things and drinks - when I went to pay for them Jason came over to the cashier and told her the snacks are on the house! Next morning my wife and I couldn't believe the breakfast spread - the food was OUTSTANDING! We will be back for sure.

Liked: Manager Jason was a great manager. He will truly make sure your stay is perfect! Rooms were nice and clean; bed and sleep sofa was so comfortable. The best part was the breakfast - food was outstanding. Will stay here again for sure!
Disliked: The only bad thing was some loud people returning from a heavy metal show that night at the Worcester Palladium and the in-door pool is tiny but refreshing.

Very good

Liked: Staff was friendly and the breakfast was great!
Disliked: The parking lot was being worked on and we had to park in a random parking lot. Our deadbolt didn't lock. No hairdryer in the room...we had to call the front desk to get one.

Exceptional

Liked: Great staff, convenient location, clean, and nice to have the pool and gym. Breakfast was great and they had coffee and tea downstairs available 24/7.

Superb

Exceptional

Good

Disliked: The advt showed an office drop. No such facility available. Direct bookings received water bottle and toiletries. I didn't get it

Superb

Great staff convenient location very...

Liked: From the front desk to housekeeping, all the staff were very friendly and helpful. The room was clean and the ac worked well. very convenient location.
Disliked: we used a king size bed and a sofa bed. Unfortunately both beds were very uncomfortable; one step above sleeping on an air mattress on the ground, which was surprising given the cost of the room. all family members required ibuprofen after getting up in the morning duer to sore backs and bodies. Also we had to rekey our room keys twice; challenging given that you couldn’t use the elevator without a functioning room key

Family time in Worcester.

Liked: We got checked in around 930pm, and the hotel was sold out, so parking was tight. But the front staff Mia offered her parking spot to us. That was such a welcoming gesture. This was very thoughtful of her to offer her parking space. Breakfast was delicious, too. Love the mini waffles that I made.
Disliked: N/a

Wonderful stay for our road...

Liked: Cassandra was extremely pleasant and welcoming at check in. She helped me get quarters for laundry and provided the soap...when we are road tripping that is so nice to provide and extremely appreciated. The laundry facilities were so clean and easy to use. Breakfast is always good and very much appreciated also. The price we paid for this hotel was good value and we thought it was very cost effective for being so close to the Boston area.
Disliked: nothing