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AustraliaHampton Inn By Hilton & Suites Windsor On Guest Reviews
Overall Average Score:
Very Good (4 out of 5)
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Nicole Mon, 11 August 2025
Good
Liked: Location was good.Complimentary coffee and breakfast was good.Staff friendly.
Disliked: Elevators were slow.Couldn't use the internet on my laptop. Front desk suggested I call the helpdesk. It seemed like a lot of work to access free internet
Kaitlyn Wed, 6 August 2025
Very good
Cassy Tue, 5 August 2025
Passable
Angel Tue, 5 August 2025
The stay was good, the...
Liked: Breakfast was okay, room very clean.
Disliked: Price for one night stay.
Victoria Sat, 2 August 2025
We only stayed one night...
Liked: We loved the convenient location of the hotel. The building was beautifully designed with a lovely seating area for working and for morning breakfast. The treat shop in the lobby was really cute.
Anonymous Wed, 23 July 2025
Very good
Tracy Mon, 21 July 2025
Excellent location. Clean. Great stay.
Liked: Excellent customer service. Very clean room
Disliked: The bed was horrible. Sinking in middle. Felt like I was sideways all night.
Anonymous Thu, 17 July 2025
Superb
Michael Thu, 17 July 2025
Exceptional
Liked: Staff excellent. Breakfast good.
Disliked: Room a bit warm. A/c older units
Minh Fri, 11 July 2025
Thank you to Ryley and...
Liked: We made a spontaneous trip to Windsor because we wanted to drive the entire length of HWY 401! We were thankful to find accommodation at this hotel especially since it was a very busy weekend with many sport events and activities. Upon our arrival, Ryley was on the phone with a customer who did not sound very happy. But Ryley was super professional, polite and accommodating to whoever was on the other line. Once she hung up, she was very apologetic to us for making us wait! No need. We were just happy to have found a hotel! She gave us two water bottles and set us up in Room 221. She was super sweet during the entire interaction. The room was very clean with a renovated walk-in shower. We fell asleep right away. When we woke up, we noticed a lot of noise coming from the hallways. Kids were playing. We sent a message to Ryley via the text line, and she had her colleague Jerry speak to the children and then moved us to Room 521. Instead of a walk-in shower, we had a tub in this room (not that we minded). Both rooms had a desk, two beds, a mini fridge, AC, and dark curtains to hide away the sun! We also enjoyed the unlimited coffee (I had so many!), the breakfast offerings, and how close the hotel was to different restaurants. Overall, Ryley and her colleagues: Jerry and one other gentleman were the highlight of our stay! They are gems! They worked tirelessly to ensure that EVERYONE had a good time. This is key! Adults were invited to the lobby to socialize, kids were asked to play in the lobby and pool area, and those that were in their rooms were able to enjoy their evenings at peace! Thank you so so so much!
Disliked: -While waiting to check-in, we noticed that the lobby was kind of hot - we did arrive during a heatwave but wondered if more fans can be installed for the comfort of staff and clients. -Although there were 4 pillows on each bed (plenty to choose from), we noticed they weren’t the comfiest for our liking! The pillows were fluffy and we prefer ours to be firmer. -Not a dislike, but we wished they had cookies!!! Not their fault. We were just craving some but as Ryley explained this hotel offered breakfast which we throughly enjoyed!
