Hampton Inn By Hilton & Suites Windsor On

Very good

Excellent location. Clean. Great stay.

Liked: Excellent customer service. Very clean room
Disliked: The bed was horrible. Sinking in middle. Felt like I was sideways all night.

Superb

Exceptional

Liked: Staff excellent. Breakfast good.
Disliked: Room a bit warm. A/c older units

Thank you to Ryley and...

Liked: We made a spontaneous trip to Windsor because we wanted to drive the entire length of HWY 401! We were thankful to find accommodation at this hotel especially since it was a very busy weekend with many sport events and activities. Upon our arrival, Ryley was on the phone with a customer who did not sound very happy. But Ryley was super professional, polite and accommodating to whoever was on the other line. Once she hung up, she was very apologetic to us for making us wait! No need. We were just happy to have found a hotel! She gave us two water bottles and set us up in Room 221. She was super sweet during the entire interaction. The room was very clean with a renovated walk-in shower. We fell asleep right away. When we woke up, we noticed a lot of noise coming from the hallways. Kids were playing. We sent a message to Ryley via the text line, and she had her colleague Jerry speak to the children and then moved us to Room 521. Instead of a walk-in shower, we had a tub in this room (not that we minded). Both rooms had a desk, two beds, a mini fridge, AC, and dark curtains to hide away the sun! We also enjoyed the unlimited coffee (I had so many!), the breakfast offerings, and how close the hotel was to different restaurants. Overall, Ryley and her colleagues: Jerry and one other gentleman were the highlight of our stay! They are gems! They worked tirelessly to ensure that EVERYONE had a good time. This is key! Adults were invited to the lobby to socialize, kids were asked to play in the lobby and pool area, and those that were in their rooms were able to enjoy their evenings at peace! Thank you so so so much!
Disliked: -While waiting to check-in, we noticed that the lobby was kind of hot - we did arrive during a heatwave but wondered if more fans can be installed for the comfort of staff and clients. -Although there were 4 pillows on each bed (plenty to choose from), we noticed they weren’t the comfiest for our liking! The pillows were fluffy and we prefer ours to be firmer. -Not a dislike, but we wished they had cookies!!! Not their fault. We were just craving some but as Ryley explained this hotel offered breakfast which we throughly enjoyed!

Hot

Liked: It was clean and updated
Disliked: The air conditioner in our room did not work. It was 25 degrees celcius the entire night and the hotel staff would not adjust the rate because we booked with you. Also the TV did not work.

Superb

Liked: The staff were very good. The room was comfortable. The pool was appreciated. Handicapped parking was well placed. Breakfast was great.
Disliked: The lobby and breakfast area were not air conditioned so it was hot when we were eating breakfast. We felt sorry for the staff having to work in the heat. A ramp at the door with handicapped parking would have been useful for my friend's walker and our rolling suitcases.

It’s a good location but...

Liked: I like the convenience of the location and the breakfast and 24 hour coffee.
Disliked: They don’t clean the rooms properly. You can tell that whoever is cleaning it are not going in-depth. Whether that’s a management issue or not I’m not too sure. For example, my shower was clogged when I checked in. And a shelf in the shower was ready to almost fall off. Also, my room wasn’t cleaned every other day - no idea why. It was only cleaned once in my 6 day stay. Also, the elevator is extremely slow and is ready to go at any minute. You can just feel that they’re trying to take the cheap route and get as many guests as possible. Not a good look.

Exceptional

Liked: All good