Name: Hampton Inn By Hilton & Suites Watsonville CA
Address: 75 Lee Road, Watsonville, CA
Telephone: (888) 323-5826
Rating: 4.25

Disappointing

Liked: The breakfast was good.
Disliked: I booked a room with two queen beds. We were traveling with our two youngest grandsons. They were stuck sleeping on very in comfortable hidabed for 3 nights. The hotel said they had no two queen bed rooms left. They said it was the fault of booking.com.

Superb

Overall 8/10 will comeback. Staff...

Liked: Staff was amazing. Nate was so kind, attentive and efficient. During our check in process, we had to move from our initial room after only being in there maybe 5 min because it was not up to par and he heard us out and quickly got us into another room. After the room change, everything was clean and great. Every time we saw a staff member whether it was at check in/out or housekeepers in the hallway, they greeted us with a smile and kind hello. Breakfast was amazing! Everything was available and my kids really loved it. Gym was orderly and clean and the pool was wonderful.
Disliked: The initial room we were given was not up to standard, cleanliness was lacking and it looked like the carpet needed to be shampooed along with the walls needing to be scrubbed cleaned. Food had been left in the refrigerator by previous guest.

Superb

Very poor

Liked: Clean
Disliked: Power went out for approximately 5 hours

Definitely would stay again

Liked: Breakfast was great
Disliked: Pool could have been warmer

Very good

Liked: The staff were very nice and helpful. The breakfast was good.
Disliked: The carpet had a lot of stains. The pool was out of order.

Best staff ever! extremely clean...

Liked: Very friendly staff, so welcoming! good breakfast, coffee and water available 24/7 and included in the price of our stay. Sometimes it's the simple things that make life easier and keep me coming back.
Disliked: the room needs a small table near the sofa so if you want to kick back and read or watch TV there is a surface to place a drink or a book.

Exceptional

Great stay, would come again!

Liked: Hotel was very nice and clean. Employees were super nice and helpful. Amenities were a nice touch. Gym room was clean. Pool was clean. It is a heated pool so the room does get a little humid but not too bad. Breakfast was great, had a little bit of everything. All in all, great stay. Would definitely return.
Disliked: Just wish access to side doors (at least) would stay open. After 10pm only the main entrance is open. Which means walking around to the front after parking in the back. Parking is limited in the front.