Hampton Inn By Hilton & Suites San Antonio Brooks City Base TX

Bad

We had to move because...

Liked: Location
Disliked: Everything else

Disappointing stay this time around.

Liked: Breakfast was okay. The “make your own” waffles were the only decent thing.
Disliked: I originally reserved a two bed/queen room for my family. We were moved into a one bed/king with sleeper sofa because of other groups for Springbreak. Even though I reserved ahead of time, we were still given a totally different room. The quality of the sleeper sofa was not good. There was not additional blankets provided, they had to be requested. And even then, we were expected to pickup the blankets from the desk. The bathroom sink was leaking water. And the elevators weren’t working properly. It was a hassle to go downstairs every time we needed to go somewhere. This time around, our stay was disappointing.

Bad

Disliked: Had a reservation for Friday thru Sunday. We couldn't make it on Friday night, so I called the office and they were supposed to check me in before midnight. Turns out, they just marked as a no show. The staff i spoke with made a note in the pass down and told the oncoming staff to check me in prior to midnight.

Exceptional

I’m a repeat customer always...

Liked: Location, great breakfast, excellent staff and overall well lit and felt safe.
Disliked: The only negative thing I have about the property is that I woke up and had little what I believe are bite marks on my body from maybe bedbugs, although cannot confirm.

It was good

Liked: The attention received at the front desk by Mariah
Disliked: One day I had to ask someone to make my bed and take out the trash.

Quick Weekend Get Away

Liked: Always love Hampton locations, price and value. The places are always clean, rooms are comfortable and are a great value.
Disliked: N/A

Very good