Hampton Inn By Hilton & Suites Ocean City West

Perhaps family vacation spot

Liked: Clean
Disliked: Property was perfect

Not satisfied

Liked: None of charger ports worked without actual box plug for USB charger. The pool was not heated it was actually cold and I have a health condition which I booked the hotel especially for the heated pool because it said it had a heated pool. Not satisfied and one of the lights didn't work in room .
Disliked: None of charger ports worked without actual box plug for USB charger. The pool was not heated it was actually cold and I have a health condition which I booked the hotel especially for the heated pool because it said it had a heated pool. Not satisfied and one of the lights didn't work in room .

Pleasant

The hotel itself is nice...

Liked: What I like about this property the most was the location. There was enough around us to eat and shop. It was about 15-20 average travel time to the beach due to constant traffic. Tudor at breakfast was the one who stood out. He was very sweet and helpful.Luciando & Mariana(apologize if I misspelled/ provided the wrong name) both of housekeeping were attentive in helping us get clean pillow cases. The pillow cases we had were largely stained with something blue resembling ink?
Disliked: I didn’t like how small the indoor pool was. I also didn’t like the lack of info when checking in. No one introduced themselves. Only 2/4 had name tags. No info on anything about the facility and surrounding areas as well as WiFi nor where everything was located in the hotel. I’d encourage the staff to introduce themselves if possible and present a more hospitable demeanor. As far as the room it was clean for the most part. Minor cosmetic issues. Pillows had large ink spots on the queen bed closest to the door. They were flipped over only showing the clean side. No house keeping service when we checked in because it was late, however I caught a young lady I believe her name was Mariana(I apologize if I misspelled it) the next morning who, when I showed her she quickly changed the pillow cases. Her colleague Luciando was very attentive and wanted to immediately correct the problem.

Very poor

Liked: Location
Disliked: Air conditioner was broke and leaking in one of my rented rooms Ice maker would not dispense ice

It was very enjoyable and...

Liked: Very clean and friendly staff
Disliked: Everything was fine, no complaints

Exceptional

Liked: The staff was welcoming and the room was spotless
Disliked: Nothing

Enjoyable

Liked: Everything clean and people were very nice. Break was great.
Disliked: Pool was cold and small.

Very good

Liked: The hotel was extremely clean. The beds were comfortable. The breakfast was fantastic - a huge variety to choose from.
Disliked: The "heated" pool was cold and so was the 24/7 coffee and hot water. These are two things I was looking forward to and such a disappointment