Hampton Inn By Hilton & Suites Michigan City IN

Pleasant

Liked: Bed was comfortable, hotel was clean.
Disliked: Front desk staff did not explain anything about the hotel (i.e. breakfast hours, elevator location, check-out times, etc.) When asked where the elevator was, they told me, then started talking to another staff member about how they need a sign because they get that asked all the time. If the front desk staff took the time to explain some of this at check-in, it would alleviate some of the questions they receive.

Superb

Disliked: The pet fee was a bit high in comparison to other hotels.

Superb

Liked: Everything was excellent no problems
Disliked: The only thing I did like was the price for one nite

Superb

Liked: The property was nice! Everything was clean and comfortable. Breakfast was good- they had waffle makers which was a nice treat for me- most hotels I’ve stayed at don’t have those.
Disliked: The traffic was pretty bad to get back onto the main road during peak times, but otherwise we had no issues. You couldn’t hear the traffic at the hotel thankfully!

Superb

Passable

Liked: The rooms were nice and spacious
Disliked: The front desk staff from the time of check in to the time I left was very rude. My family was there for 2 nights and every interaction with the front desk girl with no teeth was terrrible. Upon checking in her manager was addressing a complaint in front of me of a current guest. That should have been done in private. To continue on talking about it bashing the guest my whole check in just to me is unprofessional. First night was good. The second day was not. There was a family reunion in town so we had family in town we have not seen in a year. It was my daughter’s birthday so that’s why we were there. We were at the pool and my family met us there to come see us and was confronted at the pool and was asked to leave. There was no other guest in the pool except my 2 daughters and niece who they brought to see us. A total of 6 people in the pool area. We were not loud nor creating any problems just enjoying each others company. I went to the front desk to talk to her and she kept saying no pool parties when that’s not what it was at all. She pulls a sign from behind the desk saying no pool parties no tailgating no grills ext. why is the sign not on the counter with the rest of the signs. There was a softball tournament and they were tailgating in the whole west parking lot with grills lights chairs tents and even a camper but that was allowed. I have never used the race card but this is definitely what it was giving. I would stay again if they got better staff who was more professional. This is a Hilton not the knights inn.

Exceptional

Liked: Room were very nice, modern, clean and well laid out. Staff were all very friendly and helpful.
Disliked: Rooms were just a little cramped, but very functional.

Great Hotel

Liked: I thought it was a great place to stay! It was a perfect location, right in the middle of everything. Close to the beach, but also close the the businesses as well. Most of the staff were friendly and helpful. The breakfast was great. The kids had the best time in the pool. We had a mess in our bed (self-made) the housing staff was very accommodating and helped get us knew sheets immediately and even offered to make the bed up for us. We ended up doing it ourselves because I felt so bad but it was very sweet.
Disliked: The only issue we had, they ran out of towels while we were there so we couldn't shower unless we ran out to Walmart and bought clean towels. It was not conventional, as we expected clean towels at a hotel, but it was not terrible, as everything else was perfect during the stay there.

Exceptional