Name: Hampton Inn By Hilton & Suites Jacksonville-Deerwood Park Fl
Address: 4415 Southside Boulevard, Jacksonville, FL
Telephone: (888) 323-5826
Rating: 4.5

Exceptional

Never Again!!!!

Liked: The location
Disliked: We were on the 4th floor, room 414. My daughter and I were checking the beds, and as soon as my daughter pulled the sheets down, a roach was crawling out of the bed. There was hair all over the bed, and it was like someone just laid in a bed digging in their ear and put earwax on a pillow. I called down to the front desk (Tamarah) and told her what was going on, and she said that she would let the manager know (Quinn). As we kept looking around the room, hair was EVERYWHERE. So we went down the front desk (Tamarah) and were still waiting for (Quinn) to do something about the room. After 45 minutes of waiting, we went back to the front desk to ask for a refund. (Tamarah) said that (Quinn) would not give us a refund, but she would give us a different room. We didn't go straight to the room because we were afraid that we would see more roaches after 20 minutes of looking for a different hotel. We were back on the 4th floor in room 428, and it was like someone had a hair party hair EVERYWHERE, and the AC was broken. I called downstairs and asked Tamarah to please asked (Quinn) to come to the room to see everything that was wrong with the room. Quinn NEVER came she sent other workers to our room. As we were standing there, you could hear the workers saying that, yes, there's hair all over the room. One of the workers walked out of the room and went next door where housekeeping was and told housekeeping that that room was nasty and it had hair all over that room and she needed them to go clean it up. We told the workers that this is our second time being moved around in the hotel and that the rooms were nasty. And (Quinn) is getting everyone else to do her job and will not give us our money back and that they will get a bad review, and that we felt uncomfortable staying in their hotel, and we needed them to refund us our money so we could go somewhere else. One of the workers helped us to get in touch with booking.

WONDERFUL PROPERTY AND SERVICE!!!

Liked: Excellent property, very clean, good breakfast, great staff, especially Tamara at the lobby was very welcoming and helpful, excellent customer service. The value for the money was also great.
Disliked: All was great, no complaints.

Other than the cancellation the...

Liked: Clean, breakfast the lady was awesome
Disliked: They canceled my room the day of stay and tried to rebook me for a higher price. The manager that was on duty when I checked in said he can do that if he wants. they need the 2 bed room for a baseball team that was there