Name: Hampton Inn By Hilton & Suites Jacksonville Beach Boulevard/Mayo Clinic
Address: 13733 Beach Boulevard, Jacksonville, FL
Telephone: (888) 416-0458
Rating: 4.25

Hampton Inn By Hilton & Suites Jacksonville Beach Boulevard/Mayo Clinic Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Exceptional

The night without water.

Liked: We called ahead of time to make sure there was an indoor pool, as it was the beginning of our family vacation to Florida. We were forwarded to a booking agent who called the property and confirmed there was an indoor pool. We could’ve stayed at a cheaper hotel, but we chose this one because it was the only one in Jacksonville with an indoor pool. Once we got there, the pool was under construction, and closed, and when we mentioned it to the staff, they said there was no way they would’ve told a booking agent their pool was operational. They were really nice and asked the neighboring hotel if we could use their outdoor pool. It was extremely cold in the outdoor pool, but we appreciated the offer. We went back to the room, and the hot water wasn’t working. It wasn’t too big of a deal, at first. We went out to eat. When we got back, there was NO water at all, not just hot water. Our young kids needed to go to the bathroom and wash their hands, and we couldn’t flush the toilet or wash their hands. I figured I would go and get some water bottles from the vehicle, and bring up our suitcases for the night, and when we left the top floor, the elevator wasn’t working. Extremely miserable with 2 young kids, walking all the way up and down the stairs, carrying multiple suitcases, and water bottles to brush our teeth with since we were basically camping without water and plumbing in this hotel. Our toilet was full of feces and pee all night long until 9pm, when the water was finally turned back on. Our entire stay was one issue after the other. It actually makes me sick to my stomach to know we paid that much money to stay there that night. We could’ve had the same experience sleeping in our vehicle.
Disliked: See above answer.