Hampton Inn By Hilton & Suites Jacksonville Beach Boulevard/Mayo Clinic

Superb

Frustrated with check in but...

Liked: Great location and clean lobby, facilities.
Disliked: Took 20 min to get a room when arrived for check in at 3 pm - still doing housekeeping I guess. When finally got to our room the floors were soaking wet. Phoned front desk and requested another room in which initially couldn’t find an alternate but then got one a few minutes later.

I will always stay here.

Liked: Loved every moment of my stay. Clean and friendly.
Disliked: Everything was exceptional!

Exceptional

We enjoyed our stay despite...

Liked: Loved the breakfast, exceeded expectations. Loved the size of the suite, and ease of check-in and check-out.Location was close to our chosen activities.Comfortable and welcoming bed.
Disliked: Pool area was less than desired: Poor airflow, pool didn't seem very clean, and no pool towels in pool area.There was an unpleasant smell upon arrival. The couch bed was useable, but needs repair to frame.

Exceptional

Passable

Liked: Breakfast was nice
Disliked: Lack of necessities in room found hair all over beds and smell of mold coming from vents. Pool was getting worked on smell of chlorine was extremely strong.

The bad outweighed the good....

Liked: The breakfast was good-a nice variety of food. The location was excellent and in a safe area.
Disliked: The staff during check-in and check-out was courteous and efficient HOWEVER I called later on that evening (day of check-out) and didn’t get much help from them. I realized I had left my robe and nightgown on the hook behind the bathroom door, called immediately and the staff “couldn’t check the housekeeping closet”. A message was left for the morning staff. No return call. I called again mid-day and left another message with no return call. I went by the hotel later that day and guess what? No one knew anything! Apathetic customer service☹️I also found a couple of long hairs on the clean towels

Rooms clean, staff hospitable, area...

Liked: It was great and convenient.
Disliked: NA