Hampton Inn By Hilton & Suites Houston/Katy Tx

Disheartened

Liked: This is a long story, I made a booking through Bookings.com but it was for the wrong location. The two hotels are within 5 miles from each other and both use the Katy Texas name. The one I booked wasn't the one with my family's booking. I'm trying to get a cancellation and full refund for this first reservation. The second location that I eventually stayed at charged me more than the Bookings price. I'm didn't complain much at the time because I wanted to stay with my family and I had plans that I needed to attend to. I find this type of business disheartening because you appeared to not want to work in harmony with third party agencies who bring customers to you. I hope that you choose to cooperate more in the future so that I will have more of an incentive to stay with your businesses.

Superb

Liked: Unfortunately, lots of noises from remodeling. May have picked up a screw on my tire because I had a flat tire the next morning. Stephanie was professional, friendly, and accommodating to the noise issues.

Exceptional

Passable

Exceptional

Always clean and great breakfast

Liked: The staff is friendly and their breakfast is good.
Disliked: Their coffee is terrible

Exceptional

Not what I expected. I...

Liked: Breakfast was good
Disliked: Dirty beds. Filty filters in room. Refrigerator in room didn't work and had bad oder. Room smelled like urine.. the pool was dirty and full of debre from construction workers saw dust.

Relaxing

Liked: Very nice and updated and room very spacious
Disliked: Everything was good