Hampton Inn By Hilton & Suites Houston-Cypress Station

Good

Liked: Clean property and professional staff
Disliked: No hot breakfast, plastic forks and knives, and the appliances in my bathroom sink were broken

This visit meet my expectations

Liked: I enjoyed every thing about the hotel and the staff Kevin and Asia were exceptional and customer service friendly, attentive and kind
Disliked: There was nothing I didn’t like

Exceptional

Liked: Location and staff

Good

Liked: Convenience to our location room clean
Disliked: Initial room we were in the door did not lock so we had to switch rooms. Breakfast was cold.

Exceptional

Superb

Liked: Very clean and friendly staff.
Disliked: N/A

Very nice and accommodating to...

Liked: Super clean and good staff very nice and professional
Disliked: Nothing it was all great

Disappointing

Liked: the breakfasts were good
Disliked: There are five of us - me, my husband and three children. When we were offered this option on Booking, it looked good. True, it was written about only one bed. But we indicated how many of us (five!) - so, probably, there were additional sofas. However, this turned out not to be the case. There really was one bed, and a rather small sofa. The parts of the mechanism were sticking out of the sofa, which caused bruises on my legs. The room was not ventilated in any way. The windows did not open. The smells did not go away. They refused to provide us with another room with the required number of beds for the same money.

Superb