Hampton Inn By Hilton & Suites Dupont

Exceptional

General manager needs to be...

Liked: What I liked about the hotels where the employees the assistant manager picture and the front desk lady I don't know her name but I know that she has 14 kids but she is very professional she looks the part and does the part very well. And Victor always looks professional. He should be the general manager and the front desk lady should be the assistant manager. Because they are making the general manager look good when she doesn't deserve the credit.
Disliked: The management here is very unprofessional she dressed like she just walked off the street. Now the assistant manager Victor dresses professionally everyday in a suit he should be a general manager. The lady at the front desk was extremely kind she should be the assistant manager. The main reason for this is because the general manager upon being told that we had asked to extend the room and the lady who extended our room missed the checkout date so we ended up having to move the hotel for one day. Now as general manager she should have recognized that her employee had made the mistake and fixed it. But instead her response was oh well there's nothing we can do we are all booked. If that is the case then why is she a general manager.? The reason for management is to be able to solve difficult problems when they arise and she failed at this not only did she not consider our personal feelings but we ended up having to move rooms and we are senior citizens. We ended up having to actually move buildings not just rooms we had to move buildings there's two hotels in this parking area. So like I said she dressed on professionally she acted on professionally she did her job on professionally and she should be replaced by the employees that do care and do try hard. I don't understand why she was hired to be the general manager of these hotels. Somebody has gotten it wrong. Because the real good employees are working beneath her making her look good. When it is really the employees that should have her job.

Nice facility with friendly staff...

Liked: Breakfast was very good, good customer service and staff were friendly.
Disliked: Shower head was too high to adjust the spray which wasn't comfortable.

Decent accomodations with a leaky...

Liked: Breakfast was pretty good
Disliked: We were told by the hotel that our request to have two rooms fairly close together could be accommodated, and we booked several weeks in advance. Upon check in, we were told close rooms were not available and there was nothing that could be done, and our parties ended up staying on separate floors, less than ideal. Also, there was a leak coming from the ceiling by the elevator that someone could have slipped on.

Superb

Liked: Locatipn,and price
Disliked: Price

nice size rooms

Liked: the size of rhe room was amazing and amenities were clean
Disliked: location was more isolated and no hot tub

Passable

Great stay othe then the...

Liked: The breakfast was ok woukd like to see sausage or bacon not Canadian bacon as only meat or biscuits and gravy.
Disliked: The bed seemed to not ne a clean an fresh sheets

Exceptional

Liked: Cleanliness
Disliked: None