Hampton Inn By Hilton & Suites Dallas/Lewisville-Vista Ridge Mall Tx

Exceptional

Liked: Everyone super helpful and super friendly definitely would stay again

Exceptional

Good

Superb

Liked: It was a beautiful clean facility with a friendly and helpful staff.
Disliked: NA

Bad

Liked: The front desk staff was very impolite and not helpful at all. The breakfast was terrible. Would def not recommend this hotel

Poor

Not good!

Disliked: Housekeeping stole my clothing.General manager did not look into this the morning I called. I have called many times regarding this.

AC is too noisy today...

Liked: The property is clean. But the AC so noisy that you almost can’t sleep in the night. The AC does not work properly. It turns on and off each few minutes and makes noise that interrupts your sleep. We were awake almost all the night. And it is not only in one room, we asked for another room because we thought that there is particular problem with our AC but in the second room the AC works in the same way - too noisy making you uncomfortable to sleep.
Disliked: The stuff has not been trained well. We decided to turn off AC but we did not know how to change settings on AC because the buttons on the equipment were disabled. So you cannot push the button that is directly on AC and turn it off or on. We were tired after long trip to look for solutions. We called the front desk for help. We asked a lady from frond desk to come to see what is going on with AC. She said that she does not know how to adjust temperature or switch off AC (!!) … how come? She offer us another room but it has the same problem. She did not know how to change settings on AC. Bad night while staying there, no rest at all. I do not recommend this property. We’ve paid for rest but did not get it.

The Hampton Rocks we really...

Liked: Atmosphere, gym and hot tub.
Disliked: N/A