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AustraliaHampton Inn By Hilton - Suites Cincinnati-Mason Ohio Guest Reviews
Overall Average Score:
Excellent (4.4 out of 5)
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Brandon Mon, 21 April 2025
Exceptional
Jacob Mon, 21 April 2025
Would stay again
Liked: Very clean and modern. The pool looked nice (didn’t have time to swim). The staff was very friendly and accommodating.
Disliked: Breakfast was disgusting. Watered down eggs & corned beef hash
Stefan Fri, 18 April 2025
Very good
Nicole Mon, 14 April 2025
Exceptional
Clint Mon, 31 March 2025
Exceptional
Susan Fri, 28 March 2025
Overall it was okay. Went...
Liked: We have stayed at this location many times and we really like the convivence of the location, We also really like the variety of the hot breakfast. Staff is friendly.
Disliked: Again we have stayed here many times and this is the first time that the beds were very uncomfortable. The were very hard and we stayed in a King Suite and the sheet did not fit our bed and kept coming off and then the bed pad was very scratchy.
Smith Fri, 28 March 2025
Exceptional
Richard Sun, 9 March 2025
Very good
Ruth Wed, 5 March 2025
Very good
Brittani Sun, 2 March 2025
Wedding day/night ruin by Oleg...
Liked: Nothing but the 3rd shift lady that was working that 2/22/25 she was very kind and helped us switch room since the water or TV wasn’t working.
Disliked: First of all I didn’t like OLEG the manager it was our wedding night with no water or TV! We put $1 flowers petals around the room to celebrate our wedding day. We had to switch room at midnight so we left them and was told it’s ok by the 3rd shift lady. OLEG charged my card $217 for destroying the room for $1 flower petals left behind. He yelled at me told me they didn’t have brooms or vacuum to clean it up. And if I didn’t want to be charged to clean it up myself on my wedding day. He just ignore the fact that we were rushed out our room at midnight and was not able to clean it up like we would’ve the next morning. Oleg took no responsibility for not having running water and TVs working. What we had went through that night didn’t even matter to him. All he cared about was the $1 flowers taking all my money left me with $25 in my account on my wedding day! Never again run far away from this hotel he doesn’t care about you and neither did the the 2nd shift guy and housekeeping when we try to ask them for brooms and sweepers they told me I needed to talk to the front desk.
