Hampton Inn By Hilton & Suites Austin-Downtown/Convention Center

I should have booked at...

Liked: The location, the waffle maker, the pool
Disliked: Most other things. Housekeeping didn’t replenish items as asked, aloof staff, tiny room for a lot of money, long wait times for valet, being asked multiple times if I checked in when I obviously had a room key, the coffee, getting stuck in an elevator. I asked for regular coffee to be put in my room and someone gave me 4 decaf packets. Tbh, that’s just cruel.

Very satisfied with our stay....

Liked: Cleanliness. Helpfulness.
Disliked: Absolutely nothing. Everything was perfect. They provided everything we needed. Couldn't be more pleased.

Staying here was not worth...

Liked: location met my needs, BF was average, staff for the most part were friendly on duty. BAD bed, lumpy, room hot from the start, TOWELS had brownish stains - you can call it for me - come on THIS IS THE HILTON
Disliked: I expected a call from management, i just got an email thanking me for my input, like this one, and that it was to improve future stays for others - thanks for nothing HILTON

Good

Liked: Great location and walking distance to main attractions, restaurants, and bars.
Disliked: The carpet has an odd smell. I would definitely expect a better level of cleanliness.

Superb

Very good

We tried to get in...

Liked: The downstairs bathroom was riddled with trash
Disliked: The property wasn’t bad at all, I just wish that I didn’t have to pay for parking. It was an additional cost and I don’t like being surprised with that after purchasing a room

Very good

Liked: Cleaning and location
Disliked: Breakfast

Good