Hampton Inn By Hilton & Suites Albany-Airport NY

Very good

Exceptional

We were here for a...

Liked: quiet location close to the airport and a good price.
Disliked: Our first room was for hadicapped and was not comfortable because of the shower for a wheel chair. We could not open the blackout curtains. The coffee in the breakfast was like hot water.

Disappointing

Liked: Location was good.
Disliked: Wasn’t clean. Heat didn’t work right but front desk said it was going to but never told us. Sink was slow tub water wouldn’t shut off.

terrible smell

Liked: location and staff
Disliked: I booked two rooms from Wednesday to Sunday. I was in room 320 and the smell was horrible. I bought air freshener and it didn't help. There was soap scum at the base of the shower. They say we would get rooms cleaned every two days but my daughters rooms wasn't cleaned on the 2nd day. They where in room 406. My sister also had a room and she is the one that went out and bought the air Fresheners. I think she was in room 127. We were too busy with funeral stuff and didn't have time to change rooms etc.

Bad

not good

Liked: Most of the staff was good. The rooms were not very clean. Stained sheets dirty bathrooms. Climate control didnt work in several rooms.
Disliked: Breakfast was terrible. They kept running out of things, to the point were I had to go into the supply room just to restock the butter. The bathrooms were dirty, stains in the tub. There were bugs in the rooms and several of the A/C did not work properly. The GM was very nice but other staff members looked like drug addicts. For over 200$ a night this is not worth the money mine as well stay at a motel 6.

We were charged for the...

Liked: Good breakfast

Very good