Hampton Inn By Hilton St. Catharines Niagara

We came to town for a concert; the hotel was great. Very clean and modern. We also enjoyed the hot breakfast including scrambled eggs and sausage. Also a wide variety of other delicious foods.

Liked: Clean rooms and a great breakfast!
Disliked: Nope.

Superb

Exceptional

I would stay here again.

Liked: Room was beautiful. Staff very responsive and caring. Always friendly.
Disliked: The breakfast was not great. Waffles not good. Wooden utensils detracted from the flavor of the yogurt.

Superb

Exceptional

Very good

Liked: Location, cleanliness and staff
Disliked: No glassware available and only paper cups in the room.

Exceptional

Bad

Disliked: Despite numerous contacts made between the hotel and myself they could not be bothered to tell me about the extra charges I would have to pay that were never included in my quote. When I am standing at a desk ready to check in is not the time to tell me about two extra charges that they knew about the whole time. Saying there could be extra charges and not actually telling people what they are when they are already known by Hilton is unethical and slimy to be honest. Transparency is important...I have no reason to trust Hilton with rates quoted in the future. If you tell me the final cost of staying there it should mean something. Don't assume that people can just hand over extra money just because you want to charge it after the fact to blindside your patrons rather than compete honestly with the true cost of staying in the hotel,

Very poor

Liked: The comfortable bed.
Disliked: Everything else, we were told there was a hot tub and robes , no hot tub or robes, breakfast that was included with stay was stale and flies flying around. Customer service wasn’t the best either when asked for these things that were promised. Kids running down the halls screaming.