Superb

Exceptional

Very good

Superb

Poor

I would stay there again.

Liked: Breakfast was good. It was in a good location.
Disliked: Elevators are really slow.

Exceptional

Good

There is no way this...

Liked: Good location
Disliked: The check-in staff, which appeared to be right out of high school (day shift) were not helpful or inviting. We had to wait 1 1/2 hours after check-in time (4:30pm) for our room. We were not offered water or coffee or even a place to wait - like the lobby. In the evening, I went to sit in the lobby area to catch up on a work project as the seating in our room was heavily stained and had a bad odor. I respectfully asked the check-in staff (evening/night shift) for a bottled water. She looked up from her phone, reached down into the refrigerator, and handed me a water without ever saying a word. Obviously, check-in staff need training in hospitality. The hotel needs to be updated. It’s old and has a musty smell throughout. The furniture in our room and in the lobby was heavily used and stained. Unfortunately, we booked 4 rooms (family in for our daughter’s graduation from LATech) and only received $50 off of each room at check-out. We are Hilton Honors members.