Hampton Inn By Hilton Rochester-Irondequoit

Liked: Everyone was very friendly and good food at breakfast.
Disliked: Even though we did not have the sign on our door the room was not cleaned.

I loved this hotel! The front desk personnel were friendly, informative, and helpful. Our room was spotless, the bedding clean and comfortable. I usually have problems sleeping but the bed was so comfortable, I actually overslept! I would be happy to stay there again.

Worst hotel experience ever. Was charged $215 for leaving cigarette butts in trash can.

Not good. I could have...

Liked: Convenient location.
Disliked: Toilet didn’t flush properly from the start then wouldn’t flush at all. Room was not serviced at all the 2nd day. Reason given was they were out of clean towels. So they just didn’t do anything. Air conditioner was just cool enough to make it more comfortable. Definitely not cool enough.

Good for 1 night

Liked: The Pool
Disliked: More Grass areas for Pets

Exceptional

Liked: Didn’t hear anyone in other rooms. Great breakfast. Great staff.
Disliked: Was told they needed $150 deposit on a card upon arrival. Was not aware of this at all. Should be made aware to the guests prior to booking

They never gave me my...

Liked: Ok

Okay

Liked: I liked the location which is close to the RGHospital as I have a business there. Probably the only reason I booked this
Disliked: 1. Paper plates for breakfast2. Not a lot of options for breakfast.3. No complementary water on the king room4. Thin paper tissues5. Why is it so dim on the room itself? Only 3 small lamps?!6. Free teas and coffee but no creamer?!?7. The airconwas a bit too loud and kept me up

Bad

Liked: Room was nice
Disliked: Pool was ice cold

Very good

Exceptional

Expected a better stay

Liked: Hotel agreed to change our room after the room assigned was found in poor cony
Disliked: Room was not clean, noisy refrigerator and AC unit. Had to keep asking for clean towels and toiletries were not replaced