Hampton Inn By Hilton Philadelphia/Willow Grove

My cab was half an hour early then left due to error of the manager on duty. Will not go back. Was late for my show.

Liked: Did get a wake up call on time, but that's all that went right.
Disliked: It was a dirty room; the shower had soap still on it; dusty and was not up to par.

Exceptional

Liked: The staff that I dealt with were all very nice
Disliked: Nothing

Superb

Exceptional

Very good

Helpful Staff

Liked: N/A

Beside the confusion with my...

Liked: They offer a hot breakfast but I didn’t get to try it I have to leave for work, I like that the bathroom is stocked with hygiene products, I like that the property is down the street from Best Buy and a few restaurants.
Disliked: I didn’t like the fact that I went to the front desk to add another day and because I booked through booking they told I had to extend my stay through booking, so I did so and went to the front desk to make sure every was good, the guy said yes I would keep the same room, he said just come down at some point and get a new key, so I had to go to work to come back to my items and clothes gone because room service cleaned my room after I was told I was good to go

Its okay

Liked: The bed very comfortable and the AC is great.
Disliked: The room’s smell and not hot water in the shower only little warm.

Exceptional

Liked: Convenient location, excellent bathroom amenities, free breakfast and coffee

The hotel facilities, including the...

Liked: Location, cost, staff
Disliked: There was no hot water in the shower.