Hampton Inn By Hilton Niagara Falls

Very good

Exceptional

Good

Exceptional

Great hotel room, nice pool,...

Liked: Rooms were clean and comfortable. Nice heated pool. Free parking. Good breakfast.I loved that they had 24-7 coffee. Their manager, Joel, was kind when hearing my concerns about some problems detailed below.
Disliked: If I had known how far it was from the major tourist attractions, I would have booked with a closer hotel.I mistakenly thought they had a free shuttle. They did not. When I first checked in, I asked the front desk about the shuttle and they pointed to me to their concierge, who were always shady about said shuttle, some saying it’s not reliable and others saying it doesn’t exist. Only four days in, when I raised a concern about false advertising, did a front desk worker give me a map for a city shuttle that, indeed, doesn’t come by the hotel.I had a major issue with their “concierge”, technically Niagara Tour Company.When asking about transportation options, only one of their four workers for this tour company actually gave me any advice on tourism that didn’t involve buying a tour from them.One actually insulted me. I asked her if Hard Rock Cafe validated parking. She antagonized me for wanting to drive there. “It’s walkable - why drive?”When I explained I have a disability that prohibits long walks, she actually said, “I’m 80 and *I* could walk there.” Well, I can’t without a medical episode, which I had a few times in the prior days trying to walk to and from the hotel. We ended up paying $10 for 2 hr street parking since we simply had to drive there to find out if they validate (they do not). Rainforest Café does, by the way.In short - be prepared to pay $10-$20 for parking each day, leave early to be able to find that parking, or pay for an Uber if you are unable to walk the 15 to 20 minutes from the hotel to the attractions. There is a trolley that you can pay to take around the attractions, but it does not stop at the hotels, so leaving and returning to the hotel is the biggest obstacle if you have mobility issues.

Good

Pleasant

Pleasant

Very good