Hampton Inn By Hilton Maumelle

Disappointing

Passable

Liked: Beds were comfortable
Disliked: Air conditioner shuts off in the middle of the night. Sprinker system leaks in front of our entry door. Ice machine leaks, wet floor. No soap for shower. Chair in room needs to be replaced. No drapes to close window creating light in room all night. Pool not in service.

overall a good stay

Liked: Breakfast was good
Disliked: The pool was out of service, the outdoor pool was one of the reasons we booked there.

Our stay started off on...

Liked: Friendly staff and very accommodating. I came to them with a problem I had in one room with the mold and they instantly moved me to a new room.
Disliked: The first room we were put in had so much mold all over the bathroom. The phone in the room didn’t work but the mold was the biggest problem! We came on a weekend that there was a kids baseball tournament im assuming and kids were playing “ding dong ditch” both days on my rooms.

Wonderful

Liked: Clean
Disliked: No complaints

Satisfied

Liked: Location
Disliked: Breakfast

We had a restful night...

Liked: This is an older hotel and could use some upgrades but was acceptably clean. The breakfast was very good and food well prepared and maintained.
Disliked: The staff member who was on duty when we checked in was not particularly welcoming and really didn't know how to handle things when she could not find our reservation. I addressed this with another staff member the next morning and she assured me this person would be retrained. It is not Hampton's way to not be welcoming to guests and attempt to solve issues rather than tell the guest flat out they didn't have a reservation when you actually do. Also the tub in the room we were in was very slick ~~ this could be a safety feature.

Front desk associate was wonderful...

Liked: My priority was finding a safe place to stay near Little Rock. The hotel is located in a great area and I felt very safe. We were super excited to be greeted by friendly staff and yummy fresh baked cookies. We asked the front desk associate to recommend a good place for dinner and she gave us an AMAZING recommendation that far exceeded my expectations. This hotel was also a great value for the money.
Disliked: N/A

Exceptional