Hampton Inn By Hilton Jacksonville East Regency Square

Very average hotel.

Liked: Nothing exceptional.
Disliked: Some staff was ill informed regarding customer service.

Do not stay here.

Liked: The location was decent.
Disliked: The room was filthy and disgusting. Walking across the floor to and from the shower made our feet black due to dirt. The shower had mildew in the edges and on the shower head. The whole bathroom looked like it had not been cleaned recently. Also, random pieces of floor were missing across the whole room.

Awesome staff & pretty clean,...

Liked: Antney was welcoming and friendly. He made sure I knew all the details as I was checking in late in the night.
Disliked: The rooms were not in the best condition, the door to the bathroom didn’t completely closed.

Exceptional

Very good

Exceptional

Our stay before our cruise...

Liked: Close to cruise
Disliked: The pool was dirty

Superb

Will not stay there again

Disliked: When I checked in, the lady working the desk didn't know what she was doing. Charged me again for my stay. $357.00. Even though I told her, I've already paid through booking.com.I always book my hotels with them and never once have I've been charged again at the hotel. She made me pay anyway. Next morning I spoke to a different person at the desk about the charge Explaining I already paid through booking.com.He looking it up, corrected the charge(void it) yet they charge my card $6.00 to void, for their mistake. I was mad I'm charged for their mistake. Room/ bathroom was small. Needless to say, I'll never stay there again. For that price I wasn't impressed.

Aplace I would return to

Liked: Everyone was so friendly and helpful. Room was great. Breakfast fantastic--more than what I was expecting. Thank you for a great visit.