Hampton Inn By Hilton Jacksonville Beach/Oceanfront

Exceptional

Excellent

Keep up the good work

Liked: The staff and room was over the top excellent
Disliked: That it allowed children to run around

Very good

The stay was good. I...

Liked: Breakfast was great.
Disliked: The hotel needs new carpet. It looks old and dirty.

Security

Liked: I was very shocked this trip as we have stayed here many times. Security seems to have been pushed aside. Every exterior door, public access, was unlocked. Anyone could enter the hotel at any time. We even witnessed beach goers parking next to the hotel in clearly marked hotel parking and walk to the beach! Have we gotten to the point where nothing is ever said to anyone for fear of making them angry and getting a bad review? I would think that the safety of your guests would be a top priority . We really love this hotel and most of what you have to offer, but we may start to look elsewhere if this is the attitude the hotel now has.

Exceptional

Great Stay

Liked: Staff was prompt, friendly, and very helpful. Everything was exactly as stated on the website. Definitely will be returning.

Exceptional

Liked: Rooms were very clean! Great atmosphere
Disliked: When we arrived they said we didn’t have a reservation. That when using third parties like booking.com sometimes reservation doesn’t come through. They had no more rooms with two queen beds so they gave us a king. Then they said the booking came through at 10 that night from booking.com and I was charged an additional 280.00 for late cancellation. I was furious because now the funds I had to feed my grandkids was held up until they refund me the following week. I will never book through booking.com again