Hampton Inn By Hilton Helena Mt

Very good

Liked: The breakfast was nice. The bed was extremely comfy.
Disliked: One of the selling points of the motel was the fact that there was a pool and hot tub. After a day of moving heavy furniture, we were hoping to avail ourselves of these facilities. Unfortunately, they were both closed due to maintenance. It would have been nice if we had gotten a notification prior to our stay that they would not be available.

Will not stay here again!

Disliked: Arrived at 3:30pm and my room was not ready. No problem, I told them I would be back in an hour. When I returned the room was 'ready.' The carpet had rocks and pieces of toilet paper EVERYWHERE, the towels were folded but wet (as if they had not even been washed) the tv remote didn't even work. I was exhausted from being in conferences all day and just decided to say F-it and get some sleep. The shower was actaully very nice and I looked forward to crawling into bed. As I pulled back the bedsheets, there was clumps of hair and dirt all over and it was obvious that they had not even attempted to clean the room. I ended up using a t-shirt as a pillowcover and just tried my best to get some sleep without using the sheets or blankets on me. The next morning I took another shower and was able to get throught my conferences only thanks to multiple cups of coffee. Oh, and dont bother calling corporate to complain, they said they will 'look into it' and get back to me withing 24 hours. That was over a week ago and NOTHING has been done. Also, expect to be put on hold numerous times and set aside at least 45 minutes out of your day if you do ever call corporate.

Superb

Superb

Beds suck, but nice clean...

Liked: I thought the rooms were nice and clean, the staff were great and the puppy bags were awesome.
Disliked: The pool and hot tub were closed for maintenance, it's the only reason I got the room the there. It would have been nice to know, befire hand or to be put on the website that they were down. I didn't like the beds they were to hard and the pillows were too soft, you were pretty much laying on a flat board. I didn't like it was next to highway but that wasn't too bad. The puppy area wasn't very big. It would've been nice if there was more than 1 as well.

Passable

Very good

Disliked: Pool was closed

Exceptional

Good value and would stay...

Liked: Clean and well maintained. Friendly staff. Accommodating to our needs
Disliked: Digital key didn’t work. Had trouble reaching the staff member to my changes thru the booking.com app.