Hampton Inn By Hilton Elizabethtown

Superb

Good

Exceptional

Exceptional

Do not ever book here.

Liked: Breakfast was nice.
Disliked: This room was for my 19 year old son. SAFETY was a must. Upon making a request for the time of arrival and receiving a confirmation that a 6:00 pm arrival would be accommodated, the room given was unclean. The second room was already occupied. Third option was to wait while the first room was cleaned. My son was already exhausted and had to wait. Finally got in his room and was relaxing just for other people to barge in with a key. They had been given his room # as well. That was TWICE that my level of safety was not met. I’m completely dissatisfied.

Passable

Exceptional

Exceptional

Disappointing

Liked: Location
Disliked: Staff were rude at the front desk. We stood there for 5 minutes while 2 people behind the desk looked at their computer screens. They didn’t even acknowledge us and we were less than 3 feet apart. Another person stepped out from the office for a minute, also not acknowledging us. In the service industry the guest should always be the top priority. Also when I let her know I had registered online the day before she said “we don’t do that”. When I asked about the $50 charge, she explained it and then said I don’t know why “they” didn’t tell you about it. She was the one that handled the registration, so I’m not sure who “they” are. We had a reservation to stay there on our way back home in March, but cancelled it.