Hampton Inn By Hilton Detroit/Belleville-Airport Area

Belleville trip

Liked: Good location. Staff pleasant. Room comfortable and clean.
Disliked: I wanted to use the gym facility, but it was closed for renovation. I wasn't aware the hotel was under going renovations.

Exceptional

Liked: Friendly front desk lady

Did not get room that...

Liked: Rooms were clean and modern.
Disliked: Booked a king room a month in advance, got into my room to realize we were given a double queen, called down to front desk to mention the mistake asking if we could get what we had paid for and was told they were booked out and could not accommodate what we had booked, I explained this was a bummer because if I wanted a queen bed I would had booked that and was just told “sorry” with no other options to help or how they could make it right. Will not be booking again. Also the black woman helping with breakfast the next morning was extremely unfriendly and absolutely let us know she was inconvenienced by us being in her way while restocking, as if she isn’t paid to be there and we didn’t pay to have that breakfast. Overall, won’t return and was disappointed.

Exceptional

Liked: Very good, everything was perfect.
Disliked: I liked everything.

The cleanliness, quality of room...

Liked: Front end staff excellentCleanliness

Superb

Liked: Clean.
Disliked: Nothing.

We should have been told...

Liked: Comfortable bed
Disliked: Under construction. Loud. Pool closed. Hallways closed at times, water shut off at times. Elevator turned off at times.Dusty messy on first floor

Will not return.

Liked: Staff were friendly.
Disliked: The hotel is being remodeled. There were no available pool, gym, vending machines or ice on the first floor. They did not provide a bottle of water. The hallway was filled with construction dust.

Our stay was very enjoyable...

Liked: There was a nice variety with several offerings to choose from.
Disliked: The hotel was under renovation and the pool was not available during the time of our stay.