Name: Hampton Inn By Hilton Coldwater
Address: 391 North Willowbrook Road, Coldwater, MI
Telephone: (888) 420-1641
Rating: 4

In for nascar race weekend

Liked: Staff was friendly, free bfast was better than most
Disliked: Hotel flushed their domestic water lines on Saturday night and all the water was orange for 15-20 minutes, TV is plugged into a switch.. dumb! The telephone in the room did not work

Very good

Disappointed!

Liked: Bed
Disliked: Shower floor very slick! No shower apon leaving Sunday morning, didn’t want to risk falling. Breakfast was over cooked!

Exceptional

We have stayed there before...

Not good.

Liked: When I came back to get the key after it not being ready she actually was a pleasant interaction. But besides that and the GUEST who said hello in a nice tone, that was it for the good.
Disliked: We get there and the key maker isn't working. That's not on the staff though but it's on the company. Besides that the staff interactions always felt awkward and like they didn't want to be there. I get that but my God it was very uncomfortable. Best interaction was with a guest who simply said hello. Oh the water in the tub was disturbingly yellow.

Exceptional

Bad

Disliked: We booked a room three weeks prior to the travel date and received two confirmation emails from Booking.com confirming our reservation at Hampton Inn in Coldwater. When we arrived to check in at the hotel they did not have a room for us. It was Parent’s weekend at our daughter’s college and the hotel was completely booked. We had to scramble to make another reservation 45 minutes away in Jackson Michigan and Booking.com never reimbursed us for the room like they said they would because of the inconvenience of having to book at a different hotel after being told twice via email that we had a secure reservation at Hampton Inn in Coldwater. The young lady at the front desk was very rude to us and not helpful in providing a solution. We won’t stay there again and won’t use Booking.com anymore either.