Hampton Inn By Hilton Cleveland/Westlake

Exceptional

Liked: The staff incredible

Exceptional

Great staff. Property was a...

Liked: Staff was very pleasant and efficient
Disliked: This property is and was very busy and property showed it.

Very clean, close to shopping...

Liked: Great location
Disliked: Close to shopping restaurants freeway

It was fine

Liked: The location was great and the decor was nice. The room had everything I needed
Disliked: Housekeeping could have been better - there was trail mix along the base of my bed and it was not mine. Also, I didn’t like that the bedspread was attached to the comforter. I prefer to remove the top cover and was not able to.

Never again

Liked: Only place with availability while everything was sold out
Disliked: The cleanliness. The staff's indifference to our concerns about the issues. The price was high. The room was tight. The room was next to noisy elevator and shared a wall with a passthrough door. There was stains on sheets, shower curtain, walls. Door was cracked at the knob and right in the middle of it. Microwave was unplugged and there was no socket available where it was within it's wall unit so I had to lift it out and find another switch. Management does not care and Hampton corporate needs to investigate

Great

Exceptional

Staff was friendly; room was...