Hampton Inn By Hilton Cleveland/Westlake

Exceptional

Great view of the lake.

Liked: The staff were lovely. The room was very clean, with a great view of the lake.
Disliked: There were a few minor issues with room 523... the bath stopper didn't work, so I couldn't take a bath, the coat hanger on the bathroom door was falling off, the microwave was not plugged in. Otherwise, all was fine.

Exceptional

Liked: Everything was great
Disliked: There is no guest laundry

Very good

Exceptional

Liked: The breakfast was great and the shower head in the bathroom was nice and relaxing. Very convenient location as well.
Disliked: Staff could have been a bit more welcoming.

It was 😃

Liked: I got the room up on the 3 third floor which they gave me when I got there Great breakfast too. My room was very clean
Disliked: Well the only down fall was the pillows were so flat to sleep on and also there was no coffee filter basket for the coffee maker I was going to get it ready for my boyfriend for the next mourning. Called the front desk she said come down and get one it was getting late we were ready for bed had to get up early for on the road which I was a little disappointed ☹️ And when I checked in she was rude about my card we don't expect money you paid in advance. I already had a rough day too.

Very good

Very good

Disliked: BOOLKING .COM MADE THE RESERVATION. THEN I TRIED TO CANCEL BUT IT WAS NONREUNDABLE. THEN THEY SPOKE TO HAMPTON INN AND THEY SAID THEY WOULD THINK AVBOUT IT THEN BOOKING TOLD ME NO SO WE CHANGED PLANS AND WENT . HAMPTON INN SAID RESERVATION WAS CANCELLED AND THE HOTEL WAS FULL. THE CLERK WAS VERY NICE AND MOVED THING TO ACCOMMADATE ME BUT I HAD TO PAY AGAIN. THEY SAID PAYMENT WAS RETURNED TO BOOKING. I AM STILL WAITING FOR REFUND.

Exceptional