Hampton Inn By Hilton Cincinnati/Blue Ash OH

nice

Liked: Newer facility, clean
Disliked: did not have a crib

Understaffed and not clean. Phone...

Liked: The location of the hotel was good but that was it.
Disliked: The phone in the room didn't work. They made one bed with only a fitted sheet, no top sheet. Only gave towels for 2 people when 3 people were on the reservation. The toilet didn't look as clean as it could be. We tried to check in around 8.30pm but they didn't have the room ready yet. They took 20min to clean the room on the spot and we had to wait in the lobby while they did that. They did a halfway job of cleaning the room. They were understaffed by a lot so everytime we needed something at the front desk, there were line ups of people all waiting as well. Sometimes had to wait 20min for a person to even return to the front desk. Since the phone didn't work, we had to walk down to front desk for each issue. Also had issues connecting to the wifi. They had to give us some other code to use since the regular way to connect wasn't working.

Exceptional

This hotel should not be...

Disliked: AC and Wifi did not work following a power outage. The power outage we understand. The inability to recover basic systems after the power outage is unacceptable. Management made no attempt to compensate for the first miserable night of a two night stay.

Stay somewhere else

Disliked: When we checked in, they gave us our room keys and upon entering our room we realized it was a dirty room. The beds were not made, there were dirty towels on the ground, and the restroom was a mess. When we went back downstairs to advise, no apology was offered. Just chalked it up as “some rooms had broken air conditioners and people had to switch rooms”. Wifi doesn’t work. Location is in the middle of nowhere.

Exceptional

Exceptional

Very good

An excellent place to stay...

Liked: Comfortable room, great shower, great location
Disliked: Not much storage for clothes