Hampton Inn by Hilton Chicago West Loop

Very good service and caring of customers - we had taken a walk and they gave us water after coming back. When I tried to pay, she said "enjoy".

Liked: Service.
Disliked: Nothing.

The staff was great and welcoming; the room was clean. The location was good. I went for an overnight to see a show. It was fine and comfy.

Disliked: I didn't stay long, so didn't take advantage of most amenities. I asked about places nearby for a late snack and drink, and the staff didn't know of any.

Exceptional

Exceptional

Exceptional

Luxury hotel with wonderful accommodations!

Liked: Location is excellent!
Disliked: Nothing

Exceptional

Very good

Definitely will not be staying...

Disliked: When I first arrived I was told that there was a $75/night deposit that I had to pay. When I booked that was never mentioned. The site stated that $75 would be collected during check in. I had to pay an additional $300 to stay. Of course it was late in the night so I went ahead and remained there.I’ve attached pictures below.The room was disgusting. I’ve never stayed at the Hampton inn before but for the price I paid versus what I received I will never stay with them again. Over $1600 to live like this?There were splatters of something on the ceiling( I have no idea and don’t think I want to know what it is), the grout/caulking was missing in the shower and I think mold was growing and the room was super dusty.I would also like to add that the room did not have a microwave which I’ve never experienced. A refrigerator but no microwave didn’t make much sense to me. They did, however, have one down stairs by the front desk. I thought that was odd placement of ONE microwaveconsidering you have hundreds of guests.No vending machines even thought there are signs that say ice/vending. I’m guessing they decided to do away with them and have the guests come downstairs and buy their overpriced drinks. All that would be fine and dandy but they didn’t even have a decent selection of beverages. The only carbonated drink I recall seeing was the old fashioned glass bottle, 12 oz coke which ran around $6.I addressed all my concerns with the supervisor that was on duty.When I brought up the deposit it was almost a dismissive tone because she repeatedly said the deposit of paying per night is the standard in Chicago and that the money was just a hold that it would be returned. She also reiterated that it was on their website. How/why would I know it’s on your website if I booked through a 3rd party?That wasn’t the point, I allocated funds for emergencies when I’m out of town but off the rip an extra $300 was taken which is crazy.

Exceptional

Too expensive for a fail...

Liked: A nice lobby
Disliked: The parking cost was enormous! $65 a day!! Also, breakfast is boring, and the mattress was terrible