Name: Hampton Inn By Hilton Charlotte/Matthews
Address: 9615 Independence Pointe Pkwy, Matthews, NC
Telephone: (888) 420-1641

Never again

Liked: One clerk at the desk.
Disliked: The looks of the building. Terrible breakfast. Didn’t even have the cups of half and half for the coffee. The lady running the breakfast refused to leave a quart of half and half out for the people. It’s like hell with the people.

Staff excellent,

Disliked: excessive ($75.00) pet fee; It is just a profit point on hotel part after advertising pets are allowed.

If this was my first...

Liked: There was little to appreciate. I booked this hotel because of my previous experience with the Hampton Inn brand. The amenities and level of service I experienced during my stay were below what I experienced at other Hampton Inn locations.Breakfast on Saturday was good with egg white frittatas, sausage, and breakfast potatoes.
Disliked: The staff with two exceptions, were unable or unwilling to work to meet my needs. My needs are simple: cold Coca-Cola and hot coffee/tea. The carafes in the lobby were not stocked with hot coffee or water for tea except at breakfast. To get hot water any other time, I had to wait for the concierge to go to the breakfast preparation room and get hot water from the industrial coffee maker which also dispenses hot water. The coffee was lukewarm and was weaker than the current Democratic Party elected leaders.The pantry where guests could purchase snacks was poorly stocked. My first night, all that was in the refrigerated section were a few bottles of Dasini water, cherry Powerade, and a few cans of Monster energy drink; but no Coca-Cola. I told this to the concierge who asked if I was a Hilton Diamond member. She told me that if I was a Hilton Diamond member then she could give me one can of Coca-Cola free of charge as one of the benefits of that membership tier. I informed her that I was not and am not a Hilton Diamond member but that I offered to purchase a can of Coca-Cola. She said that those cans of Coca-Cola were not for individual sale. It is also important to point out that there are no soda vending machines on this property. The breakfast was underwhelming. Friday’s breakfast was instant eggs, stale biscuits, and watery sausage gravy.

Bad

Exceptional

Good

Time at Hampton inn Matthews...

Liked: I liked the coffee and tea muffin and toast milk and cereal waffles and toppings
Disliked: No drink machine washer and dryer didn't work or bath tub in my room

Hot Mess

Liked: Easy booking with Booking.com
Disliked: Staff was rude, got downgraded to queen room from king room due to booking on a 3rd party site is what I was told. Shower wouldnt drain, stains on sheets, air conditioning broken

Just okay

Liked: Friendly staff. Good location. Comfortable bed.
Disliked: Had mildew type smell in the room, rust along bathtub, and shower stall.

I wouldn’t stay there again...

Liked: The staff was amazing the the breakfast was very good. The area where they served breakfast was very clean and the coffee was good and hot. The front desk staff for the evening shift when we checked in at 4 was so veryNice and accommodating.
Disliked: The room was very dirty and there was some weird carving on the bathroom shelf. The bathroom ceiling had a big unfinished drywall patch and there was noSoap at all. That is more of a convince than a big deal, just missed having it. None of the outlets worked around the bed either. The staff was very friendly and they were also very apologetic when I told them about the issues we had. The more important issue was the fact that the morning staff did not show up and the front desk night shift employee just left and went home. The breakfast lady was the only one there and she checked us out by taking the keys and using a sticky to write the room number down. It was just disheartening that a hotel chain like Hilton didn’t care more about a very busy Charlotte area hotel or the reputation of the Hilton name.