Bad

Liked: Nothing
Disliked: My room 309 had bed bugs. I have pictures. I want a refund. No one will answer

Very good

Very good

Disappointing

Charged for an Extra Night,...

Liked: Nothing
Disliked: Edit:After weeks of constant pressuring over email, they have provided an invoice for the refund. I still don’t see the money in my account, however, and I still do not feel I was appropriately compensated for the abusive behavior of the manager. My review will remain unchanged.Original review:They’ve stolen my money and won’t refund it.I arranged to stay Feb 6-10, but halfway through my stay I changed my stay to Feb 6-9. The hotel staff and Booking both agreed to this and I have email confirmation.I checked out on Feb 9, but they claimed I checked out on the 10th and charged me for one extra day. Not only that, but they charged my Japanese credit card rather than the one I provided at check-in, resulting in foreign currency conversion fees with my bank in Japan.When I called the manager Brenda to ask what was going on, she was immediately belligerent and took no responsibility. Although I was calm and polite, she wouldn’t let me get a word in. When I asked her to stop shouting at me and be respectful, she yelled at me even more and then hung up on me mid-sentence.I have since spoken to Operations Manager Hope Allen and VP of Operations Jeremy Fatouros over email. It took nearly two weeks for them to confirm their mistake, and they put so much of a burden on me to provide proof because they apparently don’t keep accurate records.After finally confirming their mistake, Hope offered a refund of $140 (one night’s stay) and 1,000 useless Hilton rewards points. Even with this refund, I am paying more than the initial agreed price due to foreign currency conversion fees.I accepted the refund but refused the rewards points because I would never use them. I then asked for proof of a refund. That was days ago. I still have not seen any proof that the money was refunded into my account.I have received no formal apology for the manager’s behavior or any sort of reassurance that it wouldn’t happen again.

Very good

Bad

Liked: Where it was located
Disliked: The whole place stunk and the sink was backed up. Nothing drained and the room was dirty. The hot tub was also filthy

Staff were excellent and room...

Liked: Familiar surroundings and very friendly staff
Disliked: The parking lots lights could not be blocked out by the curtains.

Superb