Hampton Inn By Hilton Boston/Cambridge Ma Guest Reviews
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Kristie-Anne, Quebec , visiting Boston City Hall Plaza
Loved our stay - we will definitely be back. Thank you.
Liked: Staff; food; location.
Disliked: None.
Mingguang Mon, 11 August 2025
The environment is decent, but...
Liked: 1. It's relatively close to the subway, 2. the breakfast is also quite good.
Disliked: The staff don't provide services from the guests' perspective but merely handle things in a routine, perfunctory manner. We booked a family room for four people, yet the items and services required for four people were not provided. When cleaning the room, they actually missed one trash can and didn't clean the hair on the bathroom floor. Moreover, they only clean the room on weekdays, not every day. When we asked for an extra hour of parking time, they pushed this simple request to the next morning, saying we had to ask the front desk. This caused great difficulties for our schedule the next day. these employees should receive retraining and be evaluated. If they don't have these basic qualities and skills, new staff who are passionate about service and have professional skills should be recruited.
Dina Tue, 5 August 2025
Even numbers overlook the tram...
Liked: Room, breakfast, parking and cleanliness
Xing Mon, 4 August 2025
Good
Mariam Fri, 1 August 2025
Superb
Harun Sun, 27 July 2025
Good
Anonymous Tue, 22 July 2025
Fantastic!
Liked: Staff was friendly, room was nice and clean and everything was just good
Disliked: Breakfast selection was a bit limited
Ronald Tue, 22 July 2025
Had a great time
Liked: Very clean close to everything
Wendy Sun, 20 July 2025
basic services were good.
Liked: pleasant staff. clean room.
Disliked: no restaurant. no gym. had to pay for tv channels.
Tromer Sun, 20 July 2025
Pleasant
Anonymous Sun, 20 July 2025
Very good